Choosh is a global luxury marketplace, offering authentic, in-season pieces at up to 40% off retail—even before sale season starts. We bring you the most coveted styles from 450+ trending luxury, contemporary and emerging designer brands, with hundreds of new arrivals added almost daily. As a global platform, we believe fashion should be a form of self-expression without the hefty price tag, which is why we offer luxury at competitive prices. All orders are shipped via DHL Express, ensuring fast and reliable delivery within 3-5 business days worldwide.

Definitely! All of our items are authentic and new. We collaborate exclusively with authorized suppliers and retail partners, which are boutiques that purchase goods directly from the brands themselves, as opposed to 3rd party sellers whose sources of goods may be unknown. All items are provided with internal and external original brand tags and the additional material supplied by the brand.

Put simply, when you buy from Choosh, you're importing products straight from Italy, and our listed prices are the Italian retail prices, which are already lower than non-European retail prices online and offline.  Savings can reach up to 50% less than the manufacturer suggested retail price - depending on your region - after including local sales taxes and custom duties.  Therefore, we are able to offer what we believe is the best price for in-season fashion and luxury accessories.

Our assortment of designer brands changes regularly depending on the availability of these exclusive goods.

Due to the popularity of our high-end brands at discounted prices, our inventory is limited. We advise making quick purchase decisions to ensure the availability of your desired items.

We update our inventory daily with new brands and items, so make sure to visit our website frequently to stay up-to-date with our latest offerings.

We provide express worldwide shipping. If your country isn’t listed at checkout, it may be due to supply limitations. Please note that we currently do not ship to countries within the European Union.

We ship using DHL Express and UPS.

We offer free express shipping for orders over $500. For orders below $500, shipping costs will vary depending on destination, as well as the volume and weight of the product(s) purchased. Shipping charges will be reflected at checkout.

Our standard delivery time is 3-5 working days.

Our orders ship out from our trusted distributors in Milan, Italy, guaranteeing prompt and reliable delivery.

Customs and duties vary depending on the destination country. The prices you see online do not include customs duties and all applicable taxes. A Trend Affair ships with the DDU (Delivered Duty Unpaid), i.e. any customs duties and local sales taxes levied by the destination country are excluded and shall be borne by the customer. We recommend checking with your local customs office or courier.

All shipments to the U.S. valued under $800 are exempt from customs or duty fees. You will not be liable for paying any customs or duties on such shipments. For shipments exceeding $800, U.S. customs may apply fees ranging between 5-15% of the total retail value. Please note that we’re unable to predict the exact charges imposed by customs.

Yes. We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return policy. If for any reason you're not satisfied, you have 14 days from the package delivery date to request a return.

Please Note: The customer is responsible for shipping fees, which vary depending on the country and will be deducted from the total refund amount. Additionally, any customs duties, taxes, and initial shipping fees paid by the customer at the time of purchase will not be refunded. Customers are also responsible for any additional duties, taxes, or charges incurred for the return of the product. We recommend that customers familiarize themselves with their country's customs and duties policies before placing an order.

To be eligible for a return, the item(s) must meet the following requirements:
- New and in its original packaging with tags and labels attached, including the dust bag, brand box, and shoebox.
- Unworn, unwashed, unused, and undamaged condition.
- The item must be in its original, unused condition.

Things to keep in mind
- Do not apply stickers directly to the shoe’s original packaging.
- Hosiery, lingerie and swimwear items must be returned with the hygiene seal attached.
- Hosiery must be in their unopened packaging.
- Lingerie and swimwear must only be tried on over your own undergarments.
- Avoid wearing perfume or makeup while trying on items.

Items that do not meet these standards or fail to comply with the specified conditions will result in the return being denied.

Return Process
You'll need to provide proof of purchase. To initiate a return, please contact us at customerservice@choosh.com specifying the order number and item and reason for return. We'll send you a return shipping label and provide instructions on how and where to send your package. Items returned to us without a return request will not be accepted. Your return should be sent back from the same country of delivery.

If the item is defective, damaged, or you receive the wrong item, please inspect it upon receipt and contact us immediately at customerservice@choosh.com. We'll respond to your return inquiry within 48 hours.

Exchanges
Our online store does not support direct exchanges. However, you can return the item you received and purchase the desired item separately. This ensures the fastest processing time for your order.

Refunds
Once we receive and inspect your return, we'll send you an email notification regarding the approval of your refund. If your return is approved, your refund will be automatically issued to your original payment method. Please note that refunds can take several days to process depending on your bank or credit card provider. Any difference in the amount refunded depends on the changes in the exchange rate and will therefore not be refunded.

We take utmost care in packaging your order, using branded dustbags if provided by the designer, to ensure it arrives in excellent condition.

We work with our partners across Italy to provide our customers with a wide selection of luxury products. Since each supplier lists their products separately, sometimes the same item is listed by more than one supplier at different prices.

The price variations among different sizes of the same product are often due to sourcing from various suppliers as well as fluctuations in exchange rates, which can cause changes in pricing over time as items are added or updated to the product page.

No, we do not offer price matching with other retailers at this time. Our pricing strategy is based on providing competitive prices year-round, with discounts of up to 60% off retail. We believe this provides the best value for our customers without needing to match other retailers' prices.