FAQs

We're your luxury destination, offering authentic, in-season fashion at up to 40% off retail, even before the sale season begins. We believe that individuals should be able to express themselves through fashion without having to spend excessively, and we achieve this by offering luxury
fashion at competitive prices. Orders are shipped using DHL Express and delivered between 3 – 7 business days.

Definitely! All of our items are authentic and new. We only work with authorized sellers, which are boutiques that purchase goods directly from the brands themselves, as opposed to 3rd party sellers whose sources of goods may be unknown. All items are provided with internal and external original brand tags and the additional material supplied by the brand.

Put simply, when you buy from Choosh, you're importing products straight from Italy, and our listed prices are the Italian retail prices, which are already lower than non-European retail prices online and offline.  Savings can reach up to 50% less than the manufacturer suggested retail price - depending on your region - after including local sales taxes and custom duties.  Therefore, we are able to offer what we believe is the best price for in-season fashion and luxury accessories.

Our assortment of designer brands changes regularly depending on the availability of these exclusive goods.

Due to the popularity of our high-end brands at discounted prices, our inventory is limited. We advise making quick purchase decisions to ensure the availability of your desired items.

At our retail store, we pride ourselves on offering a unique approach to pricing that benefits our valued customers. Instead of a traditional sale section, we have chosen to offer our entire range of designer items at prices that are consistently below retail. This means that every item you find on our website is already discounted, offering you exceptional value for high-end fashion. By foregoing a separate sale section, we ensure that you have access to our curated collection of designer pieces at discounted prices all year round. We believe that luxury fashion should be attainable and affordable, and our commitment to providing below retail pricing reflects that philosophy. So, shop with confidence knowing that you are always getting a great deal on our entire inventory.

We update our inventory daily with new brands and items, so make sure to visit our website frequently to stay up-to-date with our latest offerings.

We offer worldwide shipping, but if your country is not listed at checkout, it would be due to supply constraints. However, at the moment, we do not ship to countries within the European Union.

We ship using DHL Express and UPS.

We offer free shipping for orders over $500. For orders below $500, shipping costs will vary depending on destination, as well as the volume and weight of the product(s) purchased. Shipping charges will be reflected at checkout.

Our standard delivery time is 3-7 working days.

Customs and duties vary depending on the destination country. The prices you see online do not include customs duties and all applicable taxes. A Trend Affair ships with the DDU (Delivered Duty Unpaid), i.e. any customs duties and local sales taxes levied by the destination country are excluded and shall be borne by the customer. We recommend checking with your local customs office or courier.

For orders shipped to the US, duties will be applied to any item valued at $800 USD and over. Goods are usually cleared informally when they are for personal use, under $2,500 in value, and are not in commercial quantities. Kindly note that for orders exceeding $2,500 in value, the U.S. Customs and Border Protection (CBP) may request your IRS, EIN, or SSN number as a prerequisite for delivery to your designated address.

For further details, please refer to the following link: https://help.cbp.gov/s/article/Article-314?language=en_US

Yes. We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return policy. If for any reason you're not satisfied, you have 14 days from the package delivery date to request a return. 

Please note that the client is responsible for shipping fees, which will depend on the client's country and will be deducted from the total before a refund is issued. Moreover, any customs duties, taxes, and initial shipping fees paid by the customer at the time of purchase will not be refunded in the event of a return. The customer is responsible for any duties, taxes, or other charges incurred for the return of the product. 

To be eligible for a return, your item must be in its original condition, unworn or unused, with tags, and in its original packaging. You'll need to provide proof of purchase. To initiate a return, please contact us at customerservice@choosh.com. We'll send you a return shipping label and provide instructions on how and where to send your package. Items returned to us without a return request will not be accepted.

If the item is defective, damaged, or you receive the wrong item, please inspect it upon receipt and contact us immediately at customerservice@choosh.com. We'll respond to your return inquiry within 48 hours.

We take utmost care in packaging your order, using branded dustbags if provided by the designer, to ensure it arrives in excellent condition.

We work with our partners across Italy to provide our customers with a wide selection of luxury products. Since each supplier lists their products separately, sometimes the same item is listed by more than one supplier at different prices.